Using eLearning Support Online
The best place to get VCC Moodle support, or to help yourself.
Moodle support at VCC is managed through a dedicated web portal maintained by the centre.
(We're not part of IT, but we do work closely with them!)
Between 2013 and 2017, the eLearning Support team handled over 4600 support requests related to Moodle, online course media creation, and a variety of learning technologies.
Access eLearning Support Online at http://elsupport.kayako.com
Use eLearning Support Online to get help with VCC's Moodle LMS or other VCC educational technology:
- Create a new support request ("ticket") or review or change an existing one, using our simple web form.
- Search the eLearning Support KnowledgeBase for quick answers to common Moodle or educational technology issues.
- Read the latest VCC Moodle service updates or training opportunities from eLearning Support.
- Use our Quick Links to help you request a new Moodle shell or manage your online course.
Note: Emails sent to firstname.lastname@example.org are also automatically tracked in this system.